We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed:
If any customer claims that an order was not delivered, we ask that we are given at least 24-48 hours to contact our branch to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to impose to your recipient the Pick Up Policy if this occurred. We will contact the recipient and give our nearest branch address in his/her area.
If it is determined that we did not make the delivery attempt it is our policy to provide you with a refund. We provide an apology arrangement to the recipient if it is determined that it was our fault regardless of the circumstances.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement then the recipient should contact us within 24 hours of the delivery. Bear in mind that flowers, plants, fruit and gourmet items, etc. are perishable. Proper care is required. It is the responsibility of the recipient to take care of the delivered items. No refunds or replacements will be made for any order should the recipient or sender not notify us within 24 hours of the original delivery date. It is the responsibility of the sender to review all of the information provided in the emailed receipt or on our relating refunds and/or replacements.
Esting's.com reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When an order is received we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
Should any customer place an order through us and then need to cancel the order, the cancellation must be made 3 days prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a wrong work or home address. The customer can obtain new information so the order can then be properly delivered using correct information.
* Please refer to our
Shipping Policy for further guidance.
